Here’s quick round-up of our most frequently asked questions and if you need more help or support you can contact us at support@elatedate.com.

Where’s the Android version?

It’s coming soon! Sign up to the waitlist here to be notified when it’s ready!

How are you the ‘Anti-ghosting’ app? Ghosting is a choice, you can’t stop people!

We created an app that lets you know when a match moves on and also gives you fewer reasons to ghost others.

You can read all about it in our blog post, How We Made The Anti-Ghosting Dating App.

What’s the difference between the Discovery tab and the Feed tab?

The Feed shows a mix of people’s answers to the profile questions without photos. It lets us know which personalities you’re more likely to get on with.

The Discovery tab recommends full profiles (including photos) you can match with based on who you liked on the Feed.

Why do I have to like answers in the feed first, why can’t I just see profiles in Discovery?

One of the biggest complaints is matches who never say anything. This happens when people swipe on the photos they fancy and look at bios only once they've matched. 

By matching on bios first and then on photos in Discovery, we match you on both looks and personality. This means fewer matches who never say anything (or just un-match straight away!). 

What do the red thumbs on the profiles mean?

The red thumbs show how many of that their answers you’ve liked on the Feed. 

Every time you like one of their answers on the Feed, their profile in Discovery will have an extra red thumbs up.

Why can I only talk to three people at once?

Some people call it cognitive overload, others the paradox of choice, but basically research shows that we don’t do well with too many options. 

We get FOMO and it then becomes harder to get to know someone because you’re always distracted by new matches or messages. By sticking with just three, you can focus on getting to know someone properly. 

You can still get new matches though, they just go to your match queue.

What’s the match queue and why can’t I see who’s in it?

When you match with someone but either you or your match doesn't have space free, they go into the match queue.

We're working on a way showing you who's in your queue in a future update.

I matched with someone so why haven’t they shown up in my messages?

If you matched with them but they are already talking to three people then they’ll go into your match queue. 

This also happens if you have space but they don’t. As soon as you have space they will appear in your messages!

I have space free to talk to a new match and have matches in my match queue, why can’t I talk to someone new?

If you have one but everyone in your match queue doesn’t, you won’t be able to speak to them. As soon as one of them frees up a space, you’ll see them appear in your messages.

Does my match see what feedback I give when I end the conversation?

No, the feedback is just for us to help with moderation and to better understand which matches are right for you.

Why do I have to give feedback?

Feedback is really important because it lets us know if a match didn’t work out so we can bring you better recommendations. 

It also allows us to keep track of users who are behaving badly, which is why we always take it from both sides, even if the other person ends the conversation (so they can’t just be a d*ck then un-match before you can report them!).

Why don't you offer more gender pronouns?

We'll be adding more by the end of the year! We really want to make sure we do it in a way that isn't just playing lip service to gender identity but actually works for Transgender and Non-Binary users. 

We'd love your input so let us know at hello@elatedate.com if you're interested in helping make it happen!